Founded in 2003, Oulu-based iLOQ Oy has rapidly become a leading company in the development of digital and mobile-based locking systems. Dynamic global growth requires the support of a high-quality and efficient translation service partner.
iLOQ provides battery-free and keyless locking solutions for residential, industrial, commercial and public buildings worldwide. Innovative solutions in international markets require clear and understandable communication – in the company's own voice.
– Before we started working with Lingsoft, our challenge was to manage and coordinate translation work with several different service providers. This led to fragmented work processes and communication, says Riitta Kemppainen, Communication Manager at iLOQ.
A turnkey solution from Lingsoft
Lingsoft entered the picture in 2020, when iLOQ's revenue was still around half of what it is today. According to Riitta Kemppainen, Lingsoft's comprehensive translation services met iLOQ's rapidly growing needs.
– Lingsoft provided us with a comprehensive service package that includes translations of websites, marketing materials, product information, user and installation manuals into more than ten languages. Lingsoft ensures that its language experts are familiar with our industry and have all the necessary background knowledge to ensure that the message is delivered accurately and naturally in all languages, says Kemppainen.
Both translation work and quality assurance make use of language technologies and artificial intelligence, such as translation memories, AI-assisted text checking and term management systems. iLOQ has also tested Lingsoft's cloud-based machine translation service in its internal communications, which recognises customer terminology and provides a secure channel for fast multilingual communication.
"Lingsoft's expertise, responsiveness and innovative solutions in translation management are essential success factors for us."
Riitta Kemppainen, Communication Manager, iLOQ Oy
Getting the best out of centralisation
Now iLOQ has concentrated all its translation needs on Lingsoft. According to Kemppainen, this has enabled a faster response, streamlined the ordering process and improved satisfaction with the quality of translations.
Kemppainen especially praises Lingsoft's flexible and easy-to-use customer portal, which makes collaboration smoother and faster than before.
– Our migration to Lingsoft's customer portal in 2023 has reduced delivery times, reduced e-mail traffic and significantly improved cost efficiency, she says.
Unlocking growth with Lingsoft
The partnership between Lingsoft and iLOQ has proven to be a success story. According to Kemppainen, the high-quality translation service will support iLOQ's global growth and expansion into new markets.
– Lingsoft's expertise, responsiveness and innovative solutions in translation management are essential success factors for us, enabling iLOQ to maintain its advantage in the digital security race, she concludes.
